Products and options
How do I choose a product option?
Use the selectors on the product page to choose the available colour, plug, power or other variant before adding the item to your cart.
Where can I find product specifications?
Capacity, power, controls, lighting and included features are listed in the product description. Contact AERELITH before ordering when you need clarification.
Is an aroma diffuser the same as a humidifier?
No. A humidifier mainly adds moisture to the air, while an aroma diffuser mainly disperses compatible fragrance. Some AERELITH products combine fine mist, ambient light and diffuser functions. Read our humidifier vs aroma diffuser guide.
Can I use essential oils in every product?
No. Add essential oils only when the product instructions explicitly allow them. Oils can damage a device that is not designed for them.
Orders and delivery
When will I see shipping costs and delivery estimates?
Available shipping rates and delivery estimates are shown during checkout before payment.
Will I receive tracking?
When tracking is available for an order, it is shared through the order updates provided at checkout.
Can I change or cancel an order?
Contact AERELITH as soon as possible. Changes or cancellations cannot be guaranteed once processing or fulfilment has started.
Care, returns and support
How should I clean an ultrasonic diffuser?
Disconnect power, empty the tank, wipe accessible surfaces gently and follow the product manual. Do not immerse the electrical base. See the AERELITH cleaning guide.
How do returns work?
Review the Refund Policy before returning an item and contact AERELITH first for instructions. Do not send an item back without return guidance.
How can I contact support?
Use the Contact page or email savoiyard1@gmail.com. Include the product name or order number when applicable.