Last updated: August 9, 2026
We want every AERELITH order to arrive as expected. This policy explains returns, replacements, refunds, damaged or incorrect items, lost shipments, and cancellations. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.
30-day return and issue window
Please contact us at savoiyard1@gmail.com within 30 days after delivery if your item is damaged, defective, materially different from what you ordered, incorrect, missing parts, or if you want to request an eligible return.
Damaged, defective, incorrect or incomplete orders
Contact us before returning anything. Include your order number and clear photos or video of the item, the issue, and the shipping packaging or label where relevant. Keep the item and packaging until we finish reviewing the claim. If the claim is approved, we may provide a replacement, replacement part, partial refund, or full refund depending on the problem. When the issue is our error or an approved transit-damage claim, we will not require you to pay unreasonable return costs.
Change-of-mind returns
Eligible items may be returned within 30 days of delivery if they are unused, in substantially the same condition in which they were received, and returned with the original accessories and packaging where reasonably possible. You must obtain return authorization and the correct return instructions from us before shipping anything. Do not send a return to the address shown on a parcel or to a supplier or warehouse without our written instructions. Unauthorized returns may not be identifiable or refundable.
Unless required otherwise by law or the return is due to our error, return shipping costs are the customer's responsibility and original shipping charges are not refundable. We recommend a trackable return service.
Orders not received or materially delayed
If tracking has stopped updating, the parcel is materially beyond the estimated delivery window, or a carrier marks an order delivered but you have not received it, contact us promptly. We may ask you to check with household members, the delivery location, local carrier or post office, and in some cases obtain carrier confirmation of non-delivery. After investigation, an eligible lost-shipment claim may be resolved with a replacement or refund.
Address, refusal, customs and unclaimed parcels
You are responsible for providing a complete and accurate delivery address and for responding to carrier or customs requests. Refunds or replacements may be unavailable when delivery fails because of an incorrect or incomplete address supplied by the customer, refusal of delivery, failure to collect a parcel, or failure to complete required customs clearance, except where applicable law requires otherwise.
Cancellations
Contact us as soon as possible if you need to cancel or change an order. We can normally cancel an order only before it enters warehouse processing or fulfillment. Once processing, customization, packing or dispatch has started, cancellation is not guaranteed. If an order has already shipped, the return rules above apply.
Refund timing
Approved refunds are issued to the original payment method where possible. After we issue a refund, your bank, card issuer or payment provider may require additional processing time before the credit appears. Shipping charges, duties, taxes or other amounts are refunded only where this policy or applicable law requires.
How to start a claim or return
Email savoiyard1@gmail.com with your order number, the reason for your request, and supporting photos or video when relevant. We will provide the next steps and, if a physical return is required, the authorized return destination.