Last updated: August 9, 2026
AERELITH works with third-party fulfillment and logistics partners, including international fulfillment networks, to deliver orders. Products may ship from different warehouses depending on stock, destination and the selected logistics route.
Order processing
Orders are typically prepared for shipment within 3–5 business days. Processing can take longer during high-volume periods, product sourcing or stock changes, address verification, customs-related preparation, or other exceptional circumstances. Processing time is separate from carrier transit time.
Delivery estimates
Transit time varies by destination, warehouse, product, shipping method, customs and local carrier conditions. Any delivery estimate shown on the storefront, at checkout, in an order confirmation or in tracking information is an estimate rather than a guaranteed delivery date unless we expressly state otherwise.
Shipping charges
Available shipping methods and charges are shown at checkout based on the order and destination. Shipping costs can vary by weight, dimensions, route and destination. If a shipping option becomes unavailable before fulfillment, we may contact you or use a reasonably comparable available method where doing so does not materially disadvantage you.
Tracking and split shipments
When tracking is available, tracking information will be provided after fulfillment. Multi-item orders may arrive in separate packages or at different times because inventory can be stored at different fulfillment locations. Separate tracking numbers may be issued.
International shipping, customs, taxes and duties
International parcels may be subject to customs inspection, import taxes, duties, brokerage or local fees. Where these amounts are not collected from you at checkout, they may be charged by local authorities or the carrier and are the recipient's responsibility unless applicable law provides otherwise. Customs processing can delay delivery.
Address accuracy
Please enter a complete, accurate shipping address and reachable contact information. Contact us immediately if you notice an error. Address changes are not guaranteed after warehouse processing begins and generally cannot be made after dispatch. Additional carrier charges caused by an address correction, redelivery, remote-area delivery or an unclaimed parcel may be charged where permitted by law.
Delivery attempts and collection
Some carriers or postal services may require collection from a local post office, pickup point or parcel locker. Customers are responsible for following carrier notices and collecting parcels within the carrier's holding period.
Delays outside our control
Carrier disruption, severe weather, natural disasters, strikes, public-health events, war, customs inspections, government action and other events outside our reasonable control can affect processing or transit. We will provide reasonable support and available tracking information if such delays occur.
Shipping help
If your tracking is not updating or your order is materially beyond its estimated delivery window, contact savoiyard1@gmail.com with your order number. Please see our Refund Policy for lost, damaged, incorrect and return claims.