AERELITH · Information

Warranty Policy

Last updated: August 13, 2026

AERELITH stands behind products that should arrive and function as described. This policy explains how manufacturing-defect and product-function issues are reviewed. Any rights provided by applicable consumer law continue to apply.

What may be covered

Where a manufacturer or supplier warranty applies, or where applicable law provides a remedy, manufacturing defects and failures that occur under normal intended use may qualify for review. Warranty duration and available remedies can vary by product.

What is generally not covered

Normal wear and tear, cosmetic aging, or consumable parts
Damage caused by misuse, neglect, accidents, drops, liquid exposure outside intended use, or improper storage
Damage caused by an incompatible or improper power supply
Failure to follow the product's filling, cleaning, care, charging, or operating instructions
Unauthorized repairs, modifications, disassembly, or alterations
Damage caused by adding oils, fragrances, chemicals, or other substances when the product instructions do not permit them

How to make a warranty claim

Email savoiyard1@gmail.com with your order number, product name, a clear description of the problem, and photos or video that show the issue where possible. Keep the product, accessories, and packaging until the review is complete.

Possible resolutions

After review, an eligible claim may be resolved through troubleshooting, a replacement part, replacement product, repair where available, partial refund, full refund, or another remedy required by applicable law. The appropriate resolution depends on the product, the issue, and the circumstances of the claim.

Shipping and returns for approved claims

If a physical return is required, we will provide the authorized return instructions. Do not ship a warranty item to the address printed on the original parcel or directly to a supplier or warehouse unless we instruct you to do so in writing.